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Playa Vista Products

Privacy Policy

Your privacy is important to us, and we take our responsibility of caring for it seriously. This policy describes what information PVP collects when you use the mobile products and services offered by PVP (“products”).

1. Information We Collect

The information we collect depends on what products you use and how you use them. Please see below for more details.

A. Information You Give Us Directly

We collect information you provide us, including:

Details you provide in response to surveys about our products;

Information you provide when seeking help from us such as your name, email address, telephone number and records of the issues you experience.

B. Other Information We Collect When You Use Our Products

We collect other information automatically when you use our products, including:

IP address;

Mobile and other hardware or device identifiers;

Browser information, including your browser type and the language you prefer;

Referring and exit pages, including landing pages and pages viewed;

Platform type;

Information about your device, hardware and software, such as your hardware settings and components, PVP software and updates you have installed or use.

Details about what PVP products you use and your use of them; and

Device event information, including crash reports, request and referral URL’s and system activity details (e.g. whether you encountered an error using our apps or lost internet access).

C. Information Provided to Us by Third Parties

Mobile Platforms. If you use or purchase our apps on your mobile device and/or tablet, we receive information about you from the app stores and other mobile platform providers. This information includes your device ID and the fact that you made a purchase, for instance, but does not include any sensitive or financial information. Some of our mobile platforms also may send information to us that you authorize them to provide. Our mobile products also may request additional personal information from you, such as push notification tokens, your precise location or contact list, and we will collect this information only if you give us your explicit consent.

2. How We Use Your Information

We use your personal and non-personal information, both individually and combined together, in the following ways:

To operate our business and to enhance and personalize your app experience including to:

Operate, improve, and develop our apps and services;

Provide you with personalized recommendations for PVP products and/or features;

Help you find your friends or tell your friends about a PVP product;

Facilitate sharing on social networks;

Measure the health of our services;

Provide app experiences that you may like;

Facilitate your app experience on multiple devices when available;

Identify, fix, and troubleshoot bugs and service errors;

Provide software updates;

Activate or authenticate your apps and save progress and stats;

Adhere to your preferences and to deliver dynamic content; and

Help keep our services safe and fair, resolve disputes, investigate and help curb fraud and illegal behavior, comply with the law, and to enforce our agreements and policies.

To provide you support, including to:

Help identify and troubleshoot problems with your apps;

Survey your opinions through surveys or questionnaires;

Communicate with you and respond to your specific requests or questions; and

Manage and send you confirmations and important information about your products, purchases, subscriptions, and warranties.

To personalize our communications with you, including to:

Present offers and/or information relating to apps you might like;

Make recommendations to you.

We retain the information we collect for as long as necessary to provide our products and services, and we may retain that information beyond that period if necessary for legal, operational or other legitimate reasons.

3. Information We Share with Third Parties

We do not share personal information that directly identifies you (such as your name, e-mail or postal address) with third parties for their own use without your consent, unless it is either required by law or we determine that disclosure is reasonably necessary to enforce our rights, property or operations or to protect our users or third parties. We may share anonymous or aggregated information, or other data that does not directly identify you, with third parties, for instance your persona and app stats or to show trends about use of our products.

We do not knowingly disclose personal information about children under 18 years of age to independent third parties even with consent.

However, in the event of a reorganization, divestiture, merger, sale or bankruptcy, we may transfer all information we collect to the relevant third party and will obtain your consent to do so if required by law.

We do not control information sent from your browser to third parties, such as advertising networks and analytics companies that receive information in the normal course of your Internet activity. When third party technologies or social tools are integrated into our products, those third parties may collect information when you use our products. An example is the Facebook “Like” button.

4. Changes to Our Policy

We may update this policy from time to time, so please review it frequently. We’ll notify you of material changes via a notice on our home page (playavistaproducts.com) thirty days before they go into effect. If we are required by applicable data protection laws to give you enhanced notice or seek your consent to any such changes, we will do so. You can see when this policy was last updated by checking the “last updated” date displayed at the top of this policy.

5. Contact Us

If you have a complaint or question about this policy, please send an email to support@playavistaproducts.com.